7185 Murrell Rd., #102, Viera, FL 32940
321-302-7742Dear Patients,
Viera Dental Design Studio has officially transitioned out of the Delta Dental® network. This change comes after careful consideration, driven by our commitment to offering the highest quality dental care without compromise. While we will no longer be in-network, we will still accept your Delta Dental insurance and support you in maximizing your benefits. Our focus remains on providing the personalized, top-tier care that has earned your trust.
Why Are We Leaving the Network?
At our office, patient care comes first. Unfortunately, staying in the Delta Dental network has made it increasingly difficult to maintain the high standards we hold ourselves to. Our decision is based on:
- Frequent denials of necessary care. Treatments that are essential for your dental health have often been denied or delayed by Delta Dental’s strict reimbursement policies.
- Reduced reimbursement rates. New changes introduced in 2023 have lowered the reimbursement rates drastically, which makes it challenging to maintain quality without compromising service.
- Excessive administrative requirements. Navigating Delta Dental’s red tape has impacted efficiency and taken time away from what matters most – caring for our patients.
Rather than reduce the quality of materials or care, we have made the difficult decision to step out of the network. Our goal is to continue serving you with the same excellence you have come to expect, without compromise.
What Does This Mean for You?
While our status with Delta Dental is changing, your ability to receive care at our practice will not be impacted. Here is what you can expect:
- Your Insurance is Still Accepted:
We will continue to accept Delta Dental PPO plans. You can confidently receive care at our office with little to no disruption. - Payment at Time of Service:
- At the time of your visit, the full procedure cost, including your copay, will be due.
- After your appointment, Delta Dental will send a reimbursement check directly to you within 30 days.
- Financing Options and Support:
- We continue to offer flexible payment solutions through Sunbit, CareCredit® and ScratchPay to make your care affordable.
- Our team will also assist with submitting all claims and paperwork to Delta Dental on your behalf.
- Seamless Treatment for Orthodontic Care:
There are no changes to your orthodontic coverage. If you are currently receiving clear aligner treatment, everything will continue as planned without interruption.
FAQ
Why was this decision made?
We chose to leave the Delta Dental network to ensure we can continue to offer the highest quality care. Their policies have made it increasingly difficult to provide the personalized, thorough treatment our patients deserve.
Will I still be able to use my Delta Dental insurance?
Yes. Although we are out of network, we still accept Delta Dental PPO insurance and will submit your claims to ensure you receive your entitled benefits.
What happens if I am in the middle of treatment?
We will honor all previously agreed-upon fees and treatment plans until your care is complete. Your experience will remain uninterrupted.
How will I get reimbursed?
After paying at the time of service, Delta Dental will mail a reimbursement check directly to you within 30 days. Our staff will guide you through the process to make it as smooth as possible.
What should I do if I receive a notice from Delta Dental?
PPO plans allow you to receive care from any provider of your choice, even if they are out of network. You can continue to see us without issue. If you have questions about the letter, our team is happy to assist you.
We Are Here to Support You
We understand that change can bring questions and concerns, but our commitment to your dental health has not wavered. If you have any questions about this transition or need help navigating your benefits, please contact us at 321-302-7742. Our team is here to ensure you continue to receive the exceptional care you deserve.
Thank you for choosing us for your dental care in Viera, Florida. Our dentist, Dr. Michael Lee , and our team look forward to continuing to be your trusted partner in oral health.